Customer Service

ORDER PROCESSING

Orders placed before 12pm PST are typically shipped out the same business day. Any orders placed after 12 pm PST will ship the following day. This includes shipments with expedited shipping. If you are rushed for your shipment, please email us at info@curatorsf.com and or call 1.877.217.4216. We’ve been known to move heaven and earth for customers to receive their goods on time, so please do reach out!

Each order is subject to product availability. We’ve watched many inventory management webinars and put forth our best efforts not to oversell, but it can happen. In the event that your product is sold out we will notify you immediately. Customer service will work with you on a refund, substitution or even locating our clothing at another retailer.

SHIPPING

Once your order is shipped, you will receive an automated email containing tracking information. Please make sure that your order is shipping to a secure location, as once packages have been shipped and delivered to the correct address we cannot be responsible for lost or stolen packages. If your package is lost in transit, please reach out to info@curatorsf.com. Please note we cannot replace goods that show successfully delivered to your inputted address. We will help work with a carrier if a package goes into the Bermuda triangle and cannot be located.

Please note that our default shipper is USPS. Signature is not required. If you have special circumstances at your location please include this in your note. We are able to require signatures and ship Fedex when needed. Free shipping on orders of $100 qualifies you for ground shipping on USPS in the USA. Free shipping does apply to international orders. If you need to expediate an order additional shipping will be charged.

If you need same day local shipping we partner with Postmates and can arrange local delivery. Send an email to info@curatorsf.com

DOMESTIC SHIPPING METHODS

USPS PRIORITY MAIL – All weights and sizes delivers 1-3 days after processing

USPS FIRST CLASS MAIL – Up to 13 oz delivers 1-3 days after processing

FEDEX HOME DELIVERY – All weights and sizes delivers up to 5 days after processing

IN STORE PICKUP –

We love this option! Pick up at 1173 Valencia St in San Francisco. Please note this selection could delay the package by 24 hours.

INTERNATIONAL ORDERS

We use USPS & DHL to ship internationally. We charge a flat rate of $35.00. We are not responsible for customer or duties assigned upon arrival. We do not pay return shipping on international orders and customs and duties are non refundable.

If you live in Canada and would like a custom shipping quote, please contact us at info@curatorsf.com. We can likely ship your package for less than our current $35.00 rate.

SALES TAX

Orders being shipped and billed to addresses within California are charged 8.5% sales tax.

RETURNS & EXCHANGES

We offer free returns for clothing purchases over $100.00. Items in unworn, new condition with tags attached. Please return within 14 days of your receipt of order. Clothing items marked final sale in product page are not eligible for returns or exchanges. Curator reserves the right to refuse the right to deny any return if it does not meet our policy requirements.

Apothecary items are not valid for returns or exchanges. This includes all Bath & Body and Fragrance.  Undergarments and swimwear are not eligible for returns or exchanges.

If you would like to exchange or return items, please ensure the item(s) returned are in unworn, perfect condition.

1.   Please fill out “RETURN REASON” on the packing slip included with the original shipment and place in box

2.   Email info@curatorsf.com about the return or exchange. We will email you a USPS shipping label via email to print and affix to order. Please try to use original packing materials in the return for our dear mother earth.

Expect to hear from us on or before 3 days after receiving your return at our warehouse. Returns and exchanges will be processed 48 hours after receiving the return. Any questions please email returns@curatorsf.com.

GIFTS

We love the art of gift giving! Please drop us a note if you are sending a gift and will make sure not to include an invoice without prices in the box! We can write greeting notes to recipients as well.

RETURNING GIFTS

We are happy to make return arrangements for any item received as a gift. We can issue store credit that you can shop with once you set up an account on our site. Unfortunately we cannot refund gifts to anyone but the original purchaser.

SALE ITEMS

There are NO refunds on sale items. You may however exchange sizes or opt for store credit. Final sale items are not eligible for returns or exchanges.

PROMOTIONAL CODES

Items that are not originally on sale and purchased with a promotional code are refundable. Sign up for our newsletter to receive news for on these promotions. We cannot reissue a promotional code once a discounted item has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

HOW TO REGISTER FOR AN ACCOUNT

Go to “Create A New Account” on the page and click “Create Account” Follow the prompts with shipping and personal details. Create a username and password. You also have the option to opt-in to our mailing list to receive updates on special promotions and events at curatorsf.com. If you forget your password you can go to my account to retrieve it. An email will be issued and prompt you to reset your password.

You can also check out as a GUEST on our site and opt not to have an account. If you should need a return or exchange an account will need to be created

PRIVACY POLICY

CURATORSF collects customer information in an effort to enhance customers' shopping experience, to better communicate with our customers about our products and promotions, and to enhance the accuracy and performance of our operations. This Privacy Policy covers the entire website (“site,” “we,” “us,” or “our”) and addresses the use, disclosure, and security of the personal information we collect. By visiting or using this site, you accept and consent to the practices described in this policy.

USE AND COLLECTION OF INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may disclose your personal information when you ask us or we believe we are required by law to do so.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us at info@curatorsf.com.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@curatorsf.com.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers' shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit this Google page.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).   Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

As you navigate this site, your web browser may store information on your computer in the form of a "cookie." Cookies are simple text files. They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies. Refer to your browser's instructions to learn more about such features. Please note that deleting or disabling cookies may limit your user experience.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The Children's Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. CURATORSF is not directed at children under 13 and does not knowingly collect any personal information from children under 13.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

In the event that our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@curatorsf.com.